Some people, I have found, are displeased when we mix politics with talk of leadership. Readers who feel this way, I surmise, just want to stay focused on what they know to be an important subject without having to wade through someone’s political opinions to get to the point. They want to be free to talk business and share knowledge of their profession without slipping down the dark hole they suffer through every Thanksgiving with their relatives. There’s also this element of liking what someone is saying about leadership only to learn that he voted for the other guy that can be a real buzzkill.
I get it, I really do. But I also disagree that we shouldn’t mix leadership discussion with politics, and here’s why.
Government and the private sector are conjoined (sometimes in ways they should not be), and running a government involves politics. To try to extract politics from talk of leadership would be negligent. We don’t pretend to be able to talk about economics or history without involving politics, nor should we with leadership.
The political world is filled with highly visible leaders who make critical decisions that sometimes have a global impact. We are able to see the effects of their leadership and decision-making on a massive scale and that helps those of us who study leadership learn from them and point to them as examples of what to do and what not to do.
No, it’s not entirely objective, and yes, there is a way to report on politics and government without picking sides. Once upon a time, the news media was rather good at this. But leadership theory and development is not necessarily about staying dispassionate (sometimes it is, but not always). More often it’s about getting passionate, angry, excited, or scared and then doing something about it. More to the point, leadership development is about getting people passionate, angry, excited, and scared enough to take take action. And that means getting people out of their comfort zone.
While some of us might wish leadership was pure science, it is not. There is a lot of opinion involved with the study and practice. People will disagree with methods and even outcomes. For instance, Scott Pruitt, Betsy DeVos, and Ben Carson were appointed to the president’s cabinet in the hope that they would bring down the offices they are leading (EPA, Education, and HUD respectively). One might therefore argue that they are effective leaders because their intentions are being realized. But as Barbara Kellerman teaches us, when we talk about good leadership, we need to consider ethics as well as effectiveness. My opinion would be that, by evaluating them on both criteria, they are disastrous leaders, and I could have a pretty rousing discussion on the subject. Others may not agree, but if we’re going to discuss leadership and learn from each other, we’re going to have to be OK with disagreeing. In fact, we’re going to have to venture into areas where we know there will be disagreement. That’s how we learn.
When teaching leadership, people like to lean on sports metaphors because there are clear winners and losers and no one’s going to get too offended when they hear a story about Vince Lombardi or Red Auerbach. Those leadership lessons play it safe (for the most part).
But many of those anecdotes are a bit shopworn and sometimes pretty shallow in terms of leadership theory and analysis. We need to be willing to go out on a limb—sometimes making people feel uncomfortable—in order for them to understand the underpinnings of leadership. What’s more, we need to be willing to point to poor leadership when we see it because calling out bad leadership is just as important as calling out good leadership.
The alternative is complacency. If we’re not clear about what bad leadership is and explicit about who those bad actors are, we start accepting it as normal. By not calling it out, we are allowing it. It slowly destroys our standards and when it comes to leadership, the corrosion of standards is catastrophic.
The bar keeps getting lower and we don’t notice it. Slowly the caliber of leaders descends until we look up and find ourselves awash in leaders who are toadies, nincompoops, and assholes.
When we don’t point out bad leadership when we see it, we start thinking that it’s perfectly acceptable for people like Scott Pruitt to be in a leadership position.
It’s not acceptable. It’s wrong and it’s tremendously damaging. And if we’re going to discuss leadership and get better at it, we need to be screaming that from the rooftops.
While leadership worship needs to stop, we also must have increasingly high standards for our leaders. We don’t get the likes of Devin Nunes into positions of leadership because our standards are just too high. They are there because the standards are too low. And every day they hold positions of leadership, the bar gets lower.
We need to continually improve leadership, constantly striving for better. It is an issue that is just too important to be bashful about.
There’s a lot of information out there about the importance of creating workflows and documenting processes. Process outlines and checklists are incredibly important for cross training, consistent and accurate service, reducing error, and continuous improvement. A lot of smart folks are giving great advice on the subject, but it can also be intimidating. For many situations the methods they provide for documentation is overkill. You don’t have to be a Six Sigma Black Belt to articulate a process or create a useful checklist. Here’s a really easy way to at least get you started.
- Write out the triggering event — This is the thing that starts the whole process rolling—a customer orders an item, the boss requests a report, a client walks in the door, etc.
- Write out the final successful outcome — The end of the process when you can call it complete—a customer receives the order, the boss gets the report, the client walks into her appointment, etc.
- Write out the first thing that must be done after the triggering event — The very first thing you have to do after the triggering event to get the process rolling.
- Write out the last thing that has to be done before the successful outcome — Your final action before the process is complete.
- Fill in two to six actions that must be done in between — You’ll need to spend some time thinking about these. These are the broad strokes. The things that are critical to the process, but not all the granular stuff that might or could happen.
You will be able to completely document every single process conceivable in this way.
Just kidding. Of course you won’t. Don’t be ridiculous. But it will help a lot of people get what they do out of their heads so they can check their effectiveness, let their boss and coworkers know how they do their job, and create a record for succession planning. The hardest part is figuring out those broad middle steps.
This is not one of those complex flow charts with scores of if-then scenarios. If you need to do one of those later, this will help you get there, but this isn’t that. This is great for creating checklists or simplified workflows. Here are some examples of where it will help:
- When you’re out of the office, someone else can step in to take over
- When you’re first learning a process and you need to remember the critical steps
- When it’s imperative to get the process right every single time
Atul Gawande’s book Checklist Manifesto shows just how powerful creating checklists can be. It can save money, improve engagement, and save lives. It’s a big return for just a little investment.
Try it. It could have a tremendous positive impact on how you get things done.
What the hell is happening? We can look back at centuries of what makes good and bad leadership. Our culture is rife with leadership programs, courses, and institutes. Books on leadership rain from the sky. We are obsessed with leadership.
And yet in virtually every industry and institution today we can find numerous examples of absolute horseshit leaders and they only seem to be multiplying. Harassment, abuse, negligence, corruption, and incompetence are commonplace everywhere from Silicon Valley and Wall Street to higher education and government. We can’t shake it. It’s gotten so bad that the current “leader” of the free world exemplifies every one of those problems mentioned above and so, so many more. He is, in fact, a paradigm of a horrible leader. Of course it’s not just the Oval Office. The word “kakistocracy” is becoming a normal part of our lexicon.
How did we get here? 2 big reasons.
Good and ethical leaders want to contribute in a positive way to their community and society. In a plutocracy people in positions of power are self-serving. They have no interest or motivation to help others.
Jane Mayer’s book Dark Money details the rise of an extremist political ideology that greatly advantages the grotesquely wealthy elites. Money buys power, a malignant brand of power that serves no greater good. It’s end goal is only to acquire more power.
While plutocracy refers to a government run by the wealthy elite, it stems directly from a corrupt relationship with the private sector. Quarterly myopia and the race to the bottom shows us just where some corporate leaders’ motives lie—not in long-term progress, stability, and service to community, but in quick accumulation of wealth and power.
Wall Street was once a financial service industry. That is, the financial industry’s mission was to serve the public in order to maintain sustainable growth and productivity. Now it is purely self-serving. The People serve Wall Street so that the industry can accumulate wealth and power at an unimaginable level.
Qualifications, experience, ability, or moral obligation be damned. The name of the game is money, and that means getting people with money in positions of power so that they can acquire more money and power. Again, malignant power, which is a zero-sum game. Someone has got to lose. In this case it’s the general public.
When this happens, the people in positions of power are thieves. They have no incentive to be sound leaders. And because anyone they might report to are of the same mind, there is no accountability. It makes for a highly hospitable environment for horseshit leaders to thrive and multiply.
Sound leaders want to develop other leaders and they seek out potential leaders based on merit. Cronyism cares nothing about who would make a sound leader. It’s all about people in positions of power wanting their own kind around them.
Cronyism goes hand-in-hand with a plutocracy (crony capitalism is plutocracy’s key ingredient), but it can be more insidious. It’s not just macro-cronyism where entire industries like Silicon Valley and Big Pharma grease each other’s palms to strengthen their domination. It’s the cronyism that happens on a smaller scale that is perpetuating bad leadership. Horseshit leaders hire and promote horseshit leaders. Because they are often narcissists, they see what they think is the right stuff in people who resemble themselves, and this results in propagation of lousy leaders.
This is rampant in higher education where people are put in powerful positions with no experience or qualifications for leadership whatsoever. Instead they are deemed leaders based on their academic pedigree and how much they resemble their faculty peers. And once they land in those lofty administrative positions, they are virtually untouchable barring some criminal act.
In all kinds of industries, people regularly get hired into powerful positions and given ungodly amounts of money from VCs to lead new ventures based on things like their association with people in positions of power. (Why in God’s name would anyone in their right mind give money to someone like Jared Kushner?)
If you’ve held a job for more than a couple years, you know how this works. Someone in a leadership position likes the cut of some schmuck’s jib and they’re advanced to the C-suite. Out of cronyism or sheer laziness the people who have no business being leaders become just that. They say, the devil you know is better then the one you don’t, but the problem is he’s still the goddamn devil.
This glut of poor leadership is not unprecedented. Not by long shot. (The early- to mid-20th Century was pretty tough period, for instance.) And there are in fact some inspiring leaders out there today. Knowing that we do sometimes actually learn from history and that good and ethical leaders are more powerful than their lesser counterparts, let’s all hope that the tide will turn. Let’s do more than hope, actually. Let’s work tirelessly to hire, promote, and advance good leaders into powerful roles, expelling horeshit leaders to the margins where they belong.
Photo Credit JOSHUA ROBERTS/REUTERS
I loved the movie The Omega Man when I was a kid. Charlton Heston is seemingly the only man left in the world. He spends his days scavenging the city for goods (sometimes really good goods), and every night he barricades himself inside his fancy house to protect himself from the apocalyptic mutants known as The Family that ravage the Earth. He’s safe outside in the daytime because the mutants cannot tolerate bright light, and at night he lights up his urban castle with klieg lights to keep them away.
I felt like that was a pretty sweet deal. Sure the homicidal monsters outside the fortress walls were a nuisance, but it seemed like a small price to pay to not have to ever deal with other people. It was the ultimate version of locking yourself in your bedroom and putting on headphones when your relatives or parents’ friends came over.
During breakfast, I used to build a less robust fortress around me made out of cereal boxes to block out anyone who might dare try interacting with me during the most miserable meal of the day.
I know what you’re thinking: Sounds like you were a real loser as a kid. But I can assure you, I still am.
I felt the same way about Tom Hanks in Castaway many years later, when I was ostensibly a grown-up. It just goes to show you, I thought, even after a horrible tragedy like that plane crash, something good can happen like being stranded on a deserted island. And your sole companion, Wilson, is so refreshingly unencumbered by speech.
Some people have a hard time interacting with other people and prefer being alone with their thoughts. They are often referred to as introverts when their backs are not turned. Lately they have been getting a fair amount of favorable attention partly, I think, because of the popular book Quiet, and also because of the Internet. (It’s a lovely medium for introverts. You can just scream into the ether then run away and hide.) And while I am all for people extolling the virtues of my people, one should be cautious about excusing away one’s behavior with “That’s just the way I am.” Yes, find the strength in who you are, but beware of complacency.
Growth is hard. It comes from forcing yourself to be uncomfortable. This is true if you want to be really good at math, writing, painting, or making small-talk at a cocktail party. Some people may have an earlier head start with certain disciplines, so it seems to come easily to them, but that doesn’t mean you can’t develop it because it doesn’t come naturally to you. If you want (or need) to be good at something, you have got to put in the time and effort. You’ve got to work at it and build up the skill. As Mihaly Csikszentmihalyi teaches us, as your skill increases with highly challenging activities, your anxiety decreases and arousal and even joy (or “flow”) increases.
Building a coalition, creating a supportive social network, meeting likeminded and not-likeminded people, even casual interactions are incredibly important not only for professional growth but the human experience in general. It’s comforting behind those cereal boxes, but sometimes being comfortable is not the best thing for us. Believe it or not, generally we all feel better when we’ve had some level of social interaction. It’s important to make the effort to have an exchange of ideas or present your own thoughts and discoveries for the same reason it’s important to grow in other disciplines that will help you make a positive impact and have a fuller life.
The same holds true for extroverts. Although some may not see their aversion to introversion as a shortcoming, it certainly can be. An introvert’s opportunities to develop social acuity are abundant and painfully clear. Extraversion, on the other hand, is often assumed to be everyone’s aspiration. Introversion is perceived as lacking something while extroversion is an abundance of that same thing. What is there to develop when you are what everyone else wants to become? But of course one can just as easily rely too heavily on extraversion: flitting from one meeting to the next, booking lunches every day, constantly being on the phone with someone, and never taking a beat to just stop and think (or not think) on one’s own. There is power and goodness in solitude.
For a kid growing up in Minnesota with dozens of cousins who were talented performers and gregarious (shall we say) orators anxious to bring me into the fold, The Family in The Omega Man resonated with me. After a few decades of perspective, I can see now that while I still may not want to be one of the mutants, there is good in them and putting up barriers (made out of klieg lights and razor wire, cereal boxes and books, or iPhones and video games) is not productive. Reach out. Talk to other people who are not like you. There is life out there to live (on your own and with others).
For several years (a lifetime ago), I tended bar in Madison, Wisconsin. It wasn’t all sunshine and roses, but I worked with some of the best people I’ve known and learned some important lessons about life. Many of those lessons have to do with leadership. The tales you collect working in a bar are long and varied, but I recollect just a few below that helped forge what I know about leadership today.
- Sometimes you have to clean the poop out of the sink — Early one evening, a couple of new drinkers (recently turned 21) came into the bar. They ordered some drinks, played some pool, used the restroom, and promptly left. When I checked the restroom, I found that one of them had defecated in one of the sinks. Why would anyone do such a thing? I have no idea. People are weird. Just as I made the discovery, the bouncers arrived. I showed them what had happened, described the violators, and told them to keep an eye out for them. The bouncers then started rolling up their sleeves, getting ready to clean up the mess. I told them that I would clean it up because it happened on my watch. They didn’t argue much. Now this is tricky because as a leader you need to be able to delegate and let go of the operational stuff. Doing so creates capacity and allows you to focus on leading. However, as the leader, once in a while, you need to be the one who cleans the poop out of the sink. Getting your hands dirty and taking on the really hard stuff establishes you as a leader who is also part of the team, and someone to emulate. You earn respect, not demand it. That means doing the hard stuff. Those young men who left that little present in the restroom actually came back that same evening, by the way. But that’s a story for another time.
- It’s the ones you can’t seeing coming that you need to worry about — The funny thing about breaking up fights is that it’s usually really, really easy. A 200-pound, ostensibly enraged man lunging toward his adversary rarely provides much resistance. Why is this so, you ask. Because when people are adept at fighting—when they really want to do some damage—you don’t see them coming. Remember this as a leader. If someone is broadcasting how tough or intimidating they can be, they are likely full of shit. They will buckle with the breeze. Know what you’re talking about, stand your ground, and blowhards will crumble before you. However, there are people out there who will want to take you down, who are willing to do so, and who are fully capable of doing it. I recall a patron who I considered a decent fellow̉—charming demeanor, good tipper̉—smash a rocks glass in another man’s face. That’s the guy you need to be aware of, and it’s going to be your team who saves your ass.
- Wash the fruit — Health code inspectors never made sure that the outside of the lemons, limes, and oranges were washed properly. I guess because you don’t eat the peel. Whole fruit wedges do, however, get dropped into drinks where Lord only knows what kind of disgustingness could get washed off into the drinks. But why wash the fruit if no one’s checking? Because a leader doesn’t do the right thing because someone’s watching or to check it off a list. And here’s the other thing about doing the right thing: when you do, the rest of your team notices. It’s what I now call demonstrating the values of the organization. Washing the fruit sets the tone. It lets the team know what kind of place they’re working in and then they rise to that standard. Leaders have tremendous power in articulating values and it is incumbent upon leaders to apply those values every day in a way that is challenging and undeniable to the team.
- Risk madness now to make things right later — Weekend nights are a non-stop frenzy when you bartend. There is no time for a breather or pausing to reflect. That means a bump can send you and your team reeling. And a series of bumps can be disastrous. One night a glass broke in the ice bin. This is no small thing. In fact, for a bartender on a busy night, it’s the kind of thing nightmares are made of. I had two options. Option one was to close down the station for the remainder of the night, and keep the bartenders focused on helping the customers as best they could. This would have meant bartenders standing around taking turns at other stations and customers piling up, getting angry, and leaving. Option two was to close down the station temporarily while a team meticulously cleaned out the ice bin. And I mean meticulously. This would mean a bartender and a bouncer taken off essential duties for an indeterminate amount of time. Glasses would be piling up throughout the bar. Customers would grow increasingly impatient. The bartenders who were kept on serving drinks would get run raged. What if a fight broke out? A lot could go wrong very quickly. But I chose to clean out the bin. As a leader you have to take the risk that comes along with fixing the problem. Yes, you will likely take on additional burden while key resources focus on the fix, but the alternative is worse. The alternative is that the rest of your team can’t do the jobs they were hired to do, everyone is working with a dysfunctional system, and all your customers see is a bunch of nitwits standing around not doing their job.
- Leadership is a team sport and a long-game OR: It’s all fun and games until someone sprays mace into the ventilation system — When you are on a great team, everyone is a leader. But when things get really bad—and they will—the team inevitably needs to look to one person for the answers. The night someone sprayed mace into the ventilation system was going great up until that point. Everyone was doing what they needed to be doing, having a great time, and taking charge. The mace crept up on us slowly. It was just an odd sensation at the back of our throats. Then the coughing started and kept growing until we realized something was very wrong. We got wet bar rags over everyone’s faces and ushered everyone out ASAP with just a few staying put to make sure the place didn’t get looted. There is no protocol for some things. You just have to figure it out on the fly. Yes, the people working there could have come up with solutions of their own, but there needed to be one person to call the shots because everyone needed to be on the same page. When that happens—when people are looking for someone to provide unified direction—it needs to be clear who that person is and that person damn well better be present. That works right when leadership is played as a long game. Meaning, a leader establishes herself as the go-to person early and often. When the mace hits the fan, your team needs to know instinctively where to look.
- Don’t hit the cash register — Frustrations can run high bartending. Drunk people are not always the kindest or most rational customers. There are also a lot of uncontrollable variables. Freezers break, tap lines get finicky, pool tables get jammed, air conditioning goes out, and so on. One night one of our tills kept jamming for no apparent reason. It started earlier in the night, but I could not figure out why it randomly refused to open. One thing after another kept me distracted from fixing it once and for all, and now, at the peak of Saturday night, as customers were screaming all around us, it seemed to jam for good. I lost my cool and gave that son-of-a-bitch a solid whack with the butt of my right hand. It bit back, opening up a massive gash at the base of my thumb. As you can imagine, an open wound in the service industry will not do, which meant I had to bench myself until I got the situation under control. Which in turn meant the rest of the team had to pick up my slack while I was out. All because I didn’t keep it together. A leader must keep a cool head. Succumbing to frustration will only make matters much worse for the very people who are depending on you. I still have the scar today to remind me of this lesson.
- Assemble the A-team — This one above all else. It is fundamental to leadership. Get your team right, and treat them right, or get out all together. And here’s what you look for in the right team: Aptitude, attitude, adaptability. Experience is nice, but what you really need in a solid team are people with a growth mindset, who switch to a new challenge on a dime, and laugh about it while it’s happening. The bar business is dirty, gross, annoying, difficult, dangerous, and exhausting. Yet, we laughed easily, would step in harm’s way to protect one-another without a second thought, and worked as a highly efficient team. That doesn’t mean people didn’t screw up or have personal problems. But you hire the right people and let them know how much you value them, and the unforeseeable is manageable. Loyalty and camaraderie flourishes when there is a common goal and a shared struggle. As a leader, it’s up to you to make this clear and rewarding to your team.